Public record

Dispute cases

We'll write to the operator and track the case. We're not an ADR body and we don't decide payouts. Personal details never appear here. Capacity is finite — if the queue is full, we say so.

Open a case

No public cases

Cases go public after we strip personal details. New submissions stay private until then.

What we will and won't chase

We'll write to the operator with the facts you give us.
We won't claim ADR powers we don't have.
UKGC, IBAS and eCOGRA are still the escalation path for licensed brands.
Outcomes feed the operator's published score — see how we score.